We want you to shop with confidence and have a smooth experience with our products. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled. By placing an order on our website, you agree to the terms outlined below.

Return & Exchange Policy (7 Days)

You may request a return or exchange within 7 days of receiving your order. To be eligible, the product must be unused, unopened, and in its original packaging. Items showing signs of use, damage, or tampering will not be accepted. Proof of purchase is required for all return and exchange requests. Returns and exchanges are subject to inspection after we receive the product. We reserve the right to approve or decline requests that do not meet these conditions.

Refund Policy (15 Days)

Refund requests can be made within 15 days of receiving your order, provided the product meets our return conditions. Once your returned item is inspected and approved, the refund process will begin. Refunds are issued using the original payment method where possible. Processing time may vary depending on your bank or payment provider. Please note that shipping charges are non-refundable unless the product was damaged or incorrect.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or refund. This includes products that have been opened, used, or altered in any way. Promotional or discounted items may also be non-returnable unless stated otherwise. We recommend reviewing product details carefully before placing an order. If you are unsure, feel free to contact us for guidance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Clear photos or videos may be required to verify the issue. Once approved, we will arrange a replacement, exchange, or refund at no extra cost. Customer satisfaction is important to us, and we aim to resolve such issues quickly. Delayed claims may not be accepted.

How to Request a Return or Refund

To start a return, exchange, or refund request, please contact our customer support team with your order number and reason for the request. Our team will guide you through the process and provide return instructions. Products sent back without approval may not be accepted. Customers are responsible for return shipping unless the issue was caused by us. We recommend using a trackable courier service.

Processing Time

Once we receive and inspect the returned product, returns and exchanges are processed within a few working days. Refunds may take up to 15 days to reflect in your account, depending on your payment provider. We will notify you once your request has been completed. Your patience and cooperation are appreciated.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact our customer support team through our website or email. We are here to help and ensure a fair and transparent process for all customers.

Address: Street No 1, Johar Town, Bahawalpur, 63100, Pakistan.
Email: contact@ashley.pk
Phone No:+923161685404